Why Client Support Goes Beyond Basic Service According to recent industry research, 96% of dissatisfied customers never complain directly to the company, but 91% will simply leave and never return. This striking statistic highlights something we've always believed at our core: truly supporting clients means going far beyond basic service. It requires genuine understanding, proactive communication, and a commitment to building lasting relationships. Real estate transactions represent some of the most significant financial and emotional decisions in people's lives. They deserve more than a transactional approach. They deserve true support. Understanding What Clients Really Need Supporting clients effectively starts with…