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#AskPete is our regular video series where we look to demystify the most complicated, worrying, and jargon-filled parts of buying, selling and owning a home.

The Best Way to Truly Support Our Clients
Featured Buyer Questions 5 min read

The Best Way to Truly Support Our Clients

Why Client Support Goes Beyond Basic Service According to recent industry research, 96% of dissatisfied customers never complain directly to the company, but 91% will simply leave and never return. This striking statistic highlights something we've always believed at our core: truly supporting clients means going far beyond basic service. It requires genuine understanding, proactive communication, and a commitment to building lasting relationships. Real estate transactions represent some of the most significant financial and emotional decisions in people's lives. They deserve more than a transactional approach. They deserve true support. Understanding What Clients Really Need Supporting clients effectively starts with…

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